We have already set up your online account, which you can easily access using the following links:
- Website – Click Here
- App Store – Click Here
- Google Play Store – Click Here
- Please see attachment for login instructions. – Click Here
Log in to your account on the My Lineage App or website and you can easily track the following:
- Personalized Updates
- Order History
- Payment History
You can update your shipping address and account information through the Account Info page of your My Lineage App or online account.
All of your order updates can now be viewed through your personal online account via our website www.mylineage.com and our free My Lineage app on both the AppStore and Google Play.
We send all updates to the email provided on your account. If you have not received any emails from us, they are perhaps being delivered to the wrong email folder or there may be a typo in the email address we were provided with.
We kindly ask you to contact us at info@mylineage.com or call us toll free at 1-800-868-9405 and we will happily assist you.
Yes, your digitized coat of arms will be uploaded to your online account for your review with a full explanation of all the symbols and colors.
If you have any questions or concerns about the preview, please notify us immediately at info@mylineage.com or toll free at 1-800-868-9405 and we will gladly find a resolution for you.
All orders are shipped once the final payment has been processed and the shipping address verified.
Please note, you can update your shipping address on your online account.
Alternatively, you can easily contact us at info@mylineage.com or toll free at 1-800-868-9405 Monday through Friday, 8:30 a.m. to 5 p.m. PST and we will gladly update your account.
Our embroideries, swords and shields are custom made by hand in Toledo, Spain, one of the most acclaimed locations in the world for excellent craftsmanship. Our expert artists and craftspeople use only the highest quality materials.
Our products are created with meticulous detail and pride, and we promise never to compromise on quality.
Yes, we offer payment plans for all our customers to suit any budget and we will walk you through your options to ensure we land on a solution that is comfortable for you.
Please call our friendly customer service staff at 1-800-868-9405 Monday through Friday, 8:30 a.m. to 5 p.m. PST to learn more details about your payment options.
You can update your account information through the Account Info page of your My Lineage App or online account.
If you need any additional assistance, we invite you to contact our customer service department with any questions or concerns at 1-800-868-9405, Monday-Friday, 8:30 a.m. to 5 p.m. PST.
We accept all cancellations in writing (email, fax, or sent through the U.S. Postal Service) as per our Cancellation Policy. Please notify us that you wish to cancel in writing, otherwise we will continue with your order.
You can contact us via email at info@mylineage.com or call toll free 1-800-868-9405 Monday through Friday, 8:30 a.m. to 5 p.m. PST and we will be happy to assist you.
Login to your account: Go to your account dashboard and you can easily track the following:
- Personalized Updates
- Order History
- Payment History
If you pay in full now, due to the customization of both our research and our handcrafted products, the fastest we can produce your order is 8-10 weeks.
However, please note that we accept expedited order requests and will do our best to accommodate your needs.
In your personalized My Lineage account, you may view a sample picture of the package you ordered under the ‘My Orders’ page, which will give you an idea of how you can expect your package to look.
Since your order is custom made with your surname and information, we cannot show you an exact copy of the one you will be receiving. However, our product photos will give you a clear representation of your finished product.
Your coat of arms will be uploaded to your My Lineage account.
Yes, we ship worldwide!
We will absolutely do our best to accommodate your request we are here to serve you. If you do not see a product on the site that you have been looking for, you can always call our toll free customer service line at 1-800-868-9405 to speak to a customer service representative who can assist you.
We will gladly look into your request and let you know if we can make it happen.
We will gladly resize your ring within 30 days of delivery. After the initial 30 days, you can still have your ring resized, however, it will be accompanied by a $30 fee plus shipping.
Your ring has a one-year warranty, after which it will not be covered for damages. Also, please note that any repair work done outside of our factory will void this warranty.
The technical use of the heraldic term crest refers to just one component of a complete achievement. The crest has evolved from the three-dimensional figure placed on the top of the helm as a further means of identification. The crest rests atop the helmet, which in turn rests on the most important part of the achievement: the shield. The crest is a common adjunct of the shield and consists of any object or objects placed above it. When shown above the shield, the crest normally arises out of a wreath made of twisted ribbons in the two principal tinctures of the shield. Crests do not always accompany the shield, as they are not a required addition.
A coat of arms is a symbol used as a method of identification and that arose, along with heraldry, in the 11th and 12th centuries. Coats of arms were once used as a way of distinguishing one knight from another on a battlefield. Their elaborate design often includes a shield, crest, helmet, motto, etc.
Coats of arms are a great way to learn more about your heritage as they are passed down through generations and carry the history of the family name with them.
The coat of arms for your family is linked to your surname. Most people with a surname that originated in Europe have a coat of arms that can be uncovered through professional research.
Uncover the answers about your background for yourself and your future generations. We will happily do all of the work to trace your heritage, and we promise you will love the results!
While both terms seem interchangeable, there is undoubtedly a difference between a family’s crest and a coat of arms.
The technical use of the heraldic term crest refers to just one component of a complete achievement. The crest rests atop the helmet, which in turn rests on the most important part of the achievement: the shield (which contains the coat of arms). Crests do not always accompany the shield, as they are not a required addition.
We are committed to surpassing our customers’ expectations by creating long lasting relationships through attentive customer service. We deliver the finest custom crafted family coats of arms, family crests, heritage shields and swords to treasure for generations to come!
We offer preferred pricing to military service members, veterans, and their families.
Please contact us below for more information.
