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FREQUENTLY ASKED QUESTIONS

PERSONAL CONSULTATIONS

CUSTOMER SERVICE

COATS OF ARMS/FAMILY CRESTS

While it is not necessary, we recommend scheduling a consultation with one of our professional consultants as they will gladly assist you with any questions you may have. They can also guide you in your journey based on your preferences.

You will have an opportunity to select a day and time that works for you when you fill out the consultation form. A My Lineage professional consultant will then connect with you online to help you with any questions and assist in your selection of your heirloom piece.

No, you will learn more about our professional historians’ research during your consultation. They will do all the work for you.

  • It will be approximately 20 minutes
  • It will be virtual
  • You will meet with a professional consultant from My Lineage
  • You will have an opportunity to learn more about our services and products, ask questions, and receive recommendations based on your valuable input and ideas

During the consultation, you will have an opportunity to learn more about our services and products, ask questions, and receive recommendations based on your valuable input and ideas. Our consultants can guide you through our process and help you select the perfect heirloom piece for you.

  1. Our 5-step process begins with a 20-minute personal consultation aimed at gathering your input and ideas and understanding your specific needs.
  2. During this consultation, we finalize your product selection based on your preferences, setting up your access to your My Lineage account where you can monitor the progress and customization of your order.
  3. Our expert historians then explore trusted and credible resources to gather the historical details that make your family’s story unique and to uncover your family coat of arms.
  4. Following the research phase, our skilled craftsmen step in to handcraft your one-of-a-kind heirloom, ensuring the highest standards of quality. Each embroidery is meticulously hand-stitched, and every piece of metalwork is custom-made, resulting in a unique piece of handcrafted history.
  5. Finally, prior to mailing your order, we conduct a final quality inspection to ensure it aligns with our standards and your expectations. Your handcrafted family heirloom is then carefully packaged and delivered to your doorstep, marking the end of your journey with My Lineage.

If you’ve placed an order with us, then your online account has already been set up for you. You can easily access it through the free My Lineage app. Follow the steps below to stay in total control of your account.

You may also log in to your account through the My Lineage website by clicking here.

Please note that we recommend using the My Lineage app as it offers the convenience of push notification reminders, order tracking, and more convenient options on-the-go.

By logging into your account through the My Lineage app, you can track your order status at every stage of production, monitor payment progress, and receive your tracking number once the order has shipped.

Click here to download the My Lineage app.

To update your account information, simply log in to your account through our user-friendly My Lineage app. From the ‘Account’ page, click on the ‘Update Shipping Address’ button.

Aside from updating your account information, the app allows you to:

  • Track your order’s progress
  • Read your personalized updates
  • View your unique coat of arms
  • Connect with our support team

With push notification reminders, we keep you informed for a seamless and convenient experience.

If you haven’t received your personalized updates via email, you can access them through your personal account on the free My Lineage app, available on both the App Store and Google Play.

We send all updates to the email provided when placing your order. If you’re not receiving emails, they may be directed to the wrong email folder or there might be a typo in the email address provided.

Please reach out to us at info@mylineage.com or call us toll-free at 1-800-868-9405, and we will gladly assist you.

Yes, your digitized coat of arms will be uploaded to your online account for your review with a full explanation of all its symbols and colors.

If you have any questions or concerns about the preview, please notify us immediately at info@mylineage.com or toll free at 1-800-868-9405 and we will gladly find a resolution for you.

To display your banner, unscrew the ends of the brass rod to insert the banner and the cord’s loops. Once inserted, securely screw the ends back on. If your set includes a sword, it’s customary to hang the banner from the heritage sword.

We kindly ask that all cancellations be submitted in writing (email, fax, or via the U.S. Postal Service) in accordance with our Cancellation Policy. Please notify us of your cancellation request in writing; otherwise, we will proceed with your order.

You can reach us via email at info@mylineage.com or call toll-free 1-800-868-9405, Monday through Friday, 8:30 a.m. to 5 p.m. PST, and we will be delighted to assist you.

Your remaining balance and payment progress can be viewed by logging into your account through the My Lineage app. Simply log in to your account and, from the ‘Account’ page, click on the ‘Payments Remaining’ button.

Aside from reviewing your remaining balance, the app allows you to:

  • Update your account information
  • Track your order’s progress
  • Read your personalized updates
  • View your unique coat of arms
  • Connect with our support team

With push notifications, we keep you informed for a seamless and convenient experience.

If you pay in full now, your order will be processed and delivered within 6-8 weeks after the final payment has been made. This timeframe allows us to ensure the high level of customization and quality associated with our products, which are imported from Europe. Should you have any specific requirements or need expedited processing, please let us know, and we’ll do our best to accommodate your needs.

In your My Lineage account, you can view a sample picture of the package you ordered under the ‘My Orders’ page, providing an idea of how your package will look. However, as your order is custom-made, we cannot provide an exact image of the one you will receive. Nonetheless, the sample photo and your coat of arms, which will be uploaded to your My Lineage account, will offer a clear representation of your finished product.

Absolutely! We are here to serve you and will do our best to accommodate your request. If you do not see a product on the site that you have been looking for, you can always call our toll-free customer service line at 1-800-868-9405 to speak to a customer service representative who can assist you. We will gladly look into your request and do our best to make it happen.

We will gladly resize your ring within 30 days of delivery at no cost to you. After the initial 30 days, we can still have your ring resized, however, a fee may apply.

Please note that any repair work done outside of our factory will void this 30-day warranty.

This heraldic term crest refers to just one component of a complete ‘achievement’. The crest has evolved from the three-dimensional figure placed on the top of the helmet as a further means of identification. The crest rests atop the helmet, which in turn rests on the most important part of the achievement: the shield. The crest is a common adjunct of the shield and consists of any object or objects placed above it. When shown above the shield, the crest normally arises out of a wreath made of twisted ribbons in the two principal tinctures of the shield. Crests do not always accompany the shield, as they are not a required addition. 

A coat of arms is a symbol used as a method of identification and that arose, along with heraldry, in the 11th and 12th centuries. Coats of arms were once used as a way of distinguishing one knight from another on a battlefield. Their elaborate design often includes a shield, crest, helmet, motto, etc.

Coats of arms are a great way to learn more about your heritage as they are passed down through generations and carry the history of the family name with them.

The coat of arms for your family is linked to your surname. Most people with a surname that originated in Europe have a coat of arms that can be uncovered through professional research.

Uncover the answers about your background for yourself and your future generations. We will happily do all of the work to trace your heritage, and we promise you will love the results!

While both terms seem interchangeable, there is undoubtedly a difference between a family’s crest and a coat of arms.

 

The technical use of the heraldic term crest refers to just one component of a complete achievement. The crest rests atop the helmet, which in turn rests on the most important part of the achievement: the shield (which contains the coat of arms). Crests do not always accompany the shield, as they are not a required addition.

FAMILY HERITAGE

Showcase your family crest and coat of arms

MILITARY SERVICE

Proudly display your military service and sacrifice complemented by your family’s coat of arms

FIRST RESPONDERS

Proudly display your service along with your family’s coat of arms

Schedule your consultation with a My Lineage professional today

With commemorative sets starting at $247, we look forward to collaborating with you to create an heirloom that honors your history and your legacy for generations to come.

To get started, please fill out the form and click 'Schedule Your Consultation.' You can then choose a convenient 30-minute timeslot for your consultation. After making your selection, you will receive a confirmation email for your Zoom call appointment.

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Your next payment will be on  0. The remaining payments will be processed on the 1st and 15th of every month until the order has been paid in full. Your final payment will be on 0 in the amount of $0.

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We offer interest-free payment plans as an option to pay your balance due. The amount due at checkout will be split into equal bi-monthly payments.

Your first payment is due at the time of purchase. Bi-weekly payments will then be automatically deducted from your card on the 1st and 15th day of each month. If the 1st or 15th falls on a weekend or holiday, the payment will be deducted on the preceding Friday.

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