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Frequently Asked Questions

1. When will my order be shipped?

We ship orders once the final payment has been made and processed, and the shipping address is verified.

2. I can't afford the full price right now, am I able to make payments?

Yes, we have very palatable financing plans available for all of our customers. You can stretch out interest-free payments for up to 3 months. Please call our friendly customer service staff at 1.800.868.9405 to learn more details about these financing options.

3. Why haven't I been receiving my updates?

 All your updates can now be viewed online under your account on www.mylineage.com. If you are a current customer of My Lineage, Inc. and have not yet received your login and temporary password, please contact us at info@mylineage.com or 1.800.868.9405 to get one sent to you.

4. How do I update my account information?

Go to www.mylineage.com and log into your account. There you can see your balance, how many payments you have left (if applicable), view your updates from our historians, verify your billing and shipping addresses and your bankcard details for correctness, and make any changes to your order conveniently online. You may still call our customer service department for any additional questions or concerns Monday through Friday, 8 a.m. to 5 p.m. PST.

5. I cancelled my order, why am I still being charged?

All cancellations must be in writing (email, fax, or sent through the U.S. Postal Service) as per our Cancellation Policy. Until we are notified that you want to cancel in writing, we will continue with your order and payments. We also encourage you to fill out our customer experience survey on our website, so we can better serve our customers in the future.

6. What is my remaining balance?

How much have I paid? You can check your account balance online when you login into your account on www.mylineage.com.  For current customers, if you were not issued a login and temporary password, please contact us at info@mylineage.com or call customer service at 1.800.868.9405. For all new customers, please register online under the Login page.

7. If I pay in full now, when will I receive my order? Even if you pay in full now, because of the custom nature of every order the fastest we can produce your order is 2-3 months.

 8. Can you send me a picture of my completed order?

You can go onto our website and view pictures of all of our products. You can click the photo thumbnails to enlarge the product photos to see the detail of the products. Since your order is custom made with your name and information, we cannot show you the exact one you will be receiving, but our product photos will give you a very good indication of what you will get. However, you will receive your personalized Coat of Arms emailed to your mylineage.com account.

9. I'm currently stationed overseas or on a ship, can my order be shipped to me?

Typically, we only ship within the United States. However, under certain circumstances we will ship overseas depending on the location for an added fee.

10. Where are the products made?

 All of our products are handcrafted and custom made for our customers in Eurasia. Our swords are created in one of the most acclaimed countries in the world for sword making, specifically Spain. Meticulous embroiderers in Asia create our custom embroidery products with only the highest quality materials. Our products are as authentic as you can get.

11. What do I get for the money I pay?

Have you ever heard of the saying that you get what you pay for? Well, when you buy from www.mylineage.com, you pay for quality! All of our products are 100% guaranteed. They are not like any other product that you will see online, because they are handcrafted and custom made to order. Our prices include the research into your lineage and a framed history. It's hard to put a price on in depth knowledge about your family and your ancestors. The detailing and the skill level that goes into all of our products beats out our competition. Just read our testimonials page and you will see why purchasing from My Lineage, Inc. is the best investment for an authentic quality sword, armor, or Coat of Arms product that you will ever make.

12. If I don't see the product I'm looking for on your website, am I able to custom order what I want if I tell you exactly what I'm looking for?

We work very hard to create a website with various products from all over the world. If you don't see a product on the site, you can always call our toll-free customer service line at (800) 868-9405 to speak to a customer service representative who can look into that for you. We will research what you are looking for and let you know if we're able to create it. We encourage you to look into our immediate collection of products, because there are a wide variety of products that are very interesting to add to your collection.

 

13. What if I need to resize my ring after the 30 day window of time?

If you need to resize your ring after the initial 30 day time frame, it will be $25.00 plus the cost of shipping to do so. Your ring has a one-year warranty, if after a year, your ring will not be covered for damages. Also, please note that any repair work done outside our factory will void the warranty.

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